Benefits & Services


Healthcare Concierge


TELEMEDICINE SERVICE – Finally…a doctor’s office that you can access immediately from the comfort of your own home, office, car, etc!


  • No more waiting roomsshutterstock_120204400
  • No more Copays
  • 24/7/365 access to a board-certified doctor…anywhere, anytime
  • As simple as 1…2…3!
    • Call a doctor
    • Get diagnosed
    • Pick up your prescription (Physicians can prescribe non-narcotic medication when appropriate.)


Common Conditions That Are Treated


  • Allergies
  • Arthritic pain
  • Flu
  • Urinary tract infection
  • Insect bites
  • Sunburn
  • Respiratory infections
  • Gastroenteritis
  • Strep Throat
  • Many other conditions!



PATIENT ADVOCACY AND MEDICAL BILL NEGOTIATION SERVICES – How great would it be to have access to professional medical bill negotiators who negotiate medical bills on your behalf?


Professional negotiators will negotiate bills on your behalf directly with the healthcare provider to reduce or eliminate the balance due. Aggregate medical bills of $1,000 (per incident) or more will be negotiated to save the member first dollar costs.

Our average savings have been:

  • Over $1,800 per case for those with health insurance
  • Over $4,000 per case for individuals with no health insurance coverage
  • Unlimited use

Before Chris’s wife Cheryl tragically passed away, she incurred $165,000 in unpaid medical bills.  By the time Chris was sent to us, the bills were being handled by an attorney’s office that was threatening to pursue litigation on behalf of the hospital.  The family had substantial resources, but felt that the bills were unreasonable.  We were able to get the attorney’s office to settle the account for $33,000.  Savings: Over $130,000 for the family.


SURGERY COST SAVER AND FACILITY COMPARISON – How important would it be to have complete transparency in your surgical procedures and costs PRIOR to choosing where you will have a non-emergency surgical procedure done?


A Registered Nurse will develop a healthcare facility comparison report for non-emergency surgical procedures. The report will compare pricing, availability and quality metrics for area facilities.

Average savings:

  • 64% price differential among compared facilities
  • Average savings of over $13,000 per case
  • Unlimited use

John owned his own company and medical insurance was unfortunately low on the priority list.  When a symptom-free aneurysm burst and caused a stroke, John had to be airlifted to his local acute care hospital where it was decided that he needed more extensive care at a regional center.  Four weeks later the total bills – including the flight, two hospitals and rehab – exceeded $46,000.  John did not qualify for Medicaid and lacked the funds to pay bills of this size.  After much negotiation, we reached a settlement with all of the parties involved, averting financial ruin for John.  Savings: Over $42,000.


HEALTHCARE Advocacy – At your service! We will try to accommodate all of your health questions and concerns.


Every member has a dedicated Healthcare Advisor to address day-to-day healthcare related issues. No matter what the healthcare need, an Advisor can support, encourage, and guide the member through the healthcare maze. The Advisor can also help with services such as finding the right dentist or getting the best available price on medications. Our Healthcare Concierge works to help you get the best results possible.

CHAPLAINCY SERVICES – Professional help when you need it most. With this service, members receive:

Our Chaplains, both male and female, are available to spend time with members on the phone, listening and providing support.

Sustaining, guiding, healing and reconciling, our Chaplains offer personal help just when needed most.

1-800MD does not replace the primary care physician. 1-800MD does not guarantee that a prescription will be written. 1-800MD operates subject to state regulation and may not be available in certain states. 1-800MD does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. 1-800MD physicians reserve the right to deny care for potential misuse of services.


Legal Concierge



Concierge Benefit Services is offering individuals with access to the nation’s largest network of plan attorneys. You will be offered free and discounted legal care for you and/or your entire household. What you will receive as a member:

  • Legal Care – Free & Significantly Discounted Rates
  • Identity Theft Monitoring, Restoration & Insurance
  • Lost Credit Card Assistance
  • Keylogging Defense System Software


Benefit Features


Legal Care is a discount legal referral service with a nationwide network of plan attorneys who provide free and discounted legal care for over 1 million families. Membership includes you and your entire household, including dependent children under the age of 25 and any dependents that may be living with you, such as a parent or grandparent.

Free Legal Services:*


The following nine (9) services are available at no charge.

  • Initial phone consultations for each new legal matter (no time limit)
  • Initial face to face consultations for each new legal matter (no time limit)
  • Review of independent legal documents (6 page maximum per document, no limit to the number of new independent documents)
  • Plan attorneys will prepare a free Simple Will for you and your family, as well as update the Will annually for free. (See definition of Simple Will in Section 3 of the Plan Guidebook. Alternatively, members have access to a more comprehensive and customized web based Simple Will
  • A state specific, web based, free Living Will form is available to Members. This form can be notarized by a Notary Public.
  • Plan attorneys will help Members represent themselves in small claims court
  • Assistance in solving problems with government programs, such as INS and welfare
  • When deemed appropriate by your plan attorney, he or she will write letters on your behalf (one letter per legal matter, with no limit on the number of new legal matters)
  • When deemed appropriate by your plan attorney, he or she will make phone calls on your behalf (one phone call per legal matter, with no limit on the number of new legal matters)

*In certain situations, attorney liability may require plan attorneys to ask for a retainer from the member prior to providing some of the free Legal Services.

What a great service.  This was the first time using this service and I was really impressed.

Deeply Discounted Legal Services:**


The following are eight (8) commonly used legal services for which plan attorneys have agreed to charge a one-time, deeply discounted fee.

Legal Services Member Rate Non-Member Rate
Traffic Ticket Defense $89.00 $199.00
Name Change $155.00 $365.00
Simple Will with Minors Trust $250.00 $530.00
Chapter 7 Bankruptcy $750.00 $1,500.00
Non-Support (Spouse/Child) $275.00 $1,490.00
Simple Divorce $275.00 $1,100.00
Regular Incorporation $295.00 $585.00
Personal Real Estate Closing $250.00 $675.00

**Court costs, filing fees and time charged for travel to and from any courts are additional.

Detailed Legal Services definitions can be found in Section 3 of the Plan Guidebook.


Guaranteed Low Hourly Rate:


Plan attorneys have contracted to charge no more than $125.00 per hour, or 40% off their usual and customary hourly rate, whichever is greater, for legal care that goes beyond the free and discounted services described above.



In the case of extended legal care, plan attorneys may ask you for a retainer. Any retainer sought will be computed by multiplying the number of hours a plan attorney believes a case will take, by the plan’s discounted hourly rate. For instance; 10 hours x $125.00 = a retainer of $1,250.00. Any unused portion of the retainer will be returned to you.

Contingency Fee Discounts:


The contingency fee discount will be a 10% reduction of the state maximum rate or the attorney’s usual rate, whichever is lower.

Identity Theft Program


Prevention to Prosecution Solution™shutterstock_169402199

Identity theft is the fastest growing financial crime in America, striking thousands of victims each year. In a matter of seconds, personal information such as a social security number, a credit card number or an address can be stolen and used to obtain a new mortgage, line of credit or additional credit cards. More recently, Keyloggers are quickly becoming the most prevalent tool used by identity thieves. These self-propagating viruses steal your keystrokes and the information contained as you navigate the internet.

Our unique identity theft program is the only one in the country that provides a tool that helps prevent identity theft. Although nothing can completely prevent identity theft, our Keylogging Defense System™ will allow our members and their families to conduct safe internet commerce. Members can bank, shop, E-mail and provide sensitive information over the internet without the threat of keylogging viruses stealing their information. Our unique identity theft program provides members with a true Prevention to Prosecution Solution™.

  • Keylogging Defense System™
  • Identity Monitoring
  • Identity Theft Insurance
  • Restoration Services
  • Lost Credit Card Assistance
  • Legal Care at Discounted Rates


Keylogging Defense System™


Keylogging is far and away the number one identity theft threat to you and your business. Spyware, phishing, computer viruses, cookies, lost laptops, data breaches and lost wallets are generally what the average person thinks of when envisioning the risk of identity theft.

Unfortunately, Keylogging is a far more insidious and prevalent threat! It is a powerful breed of self-propagating software that can copy user’s keystrokes. That’s right! A keylogger records every keystroke you make to a log file and then forwards that file on to an identity thief.

Our unique, patent pending, Keylogging Defense System™ provides a solution that enables users to mitigate the keylogging threat and prevent the information leakage to current as well as future keyloggers.

Identity Monitoring


Identity Monitoring searches and monitors for past history as well as real time identity frauds or threats. This service includes:

  • Secure, hassle-free identity monitoring
  • Actionable identity alerts

Our Identity Monitoring does much more than monitors credit, offering a solution as robust as the ones used by the nation’s leading financial institutions to prevent theft. Identity Monitoring uses innovative technology to detect misuse or even an elevated likelihood for misuse of an individual’s Social Security number, name, address, phone, and date of birth. By creating a SNAPD identity blueprint, this program monitors billions of data on a daily basis.

Identity Theft Insurance


Each member will also receive up to $25,000 worth of insurance coverage*. Identity theft insurance is underwritten by a nationally recognized Insurance Carrier with an “A” or better AM Best Rating. This coverage will help members offset some of the cost of restoring their identity to its original status, including:

  • Lost wages: $500.00 per week, for 4 weeks maximum
  • Re-filing of loans
  • Defense cost for certain civil and criminal lawsuits
  • Reimbursement of fees

*Identity Theft Insurance is not available in NY. Insurance covers enrolled household members only.


Identity Theft Restoration


Upon notification of an identity theft incident, Privacy Advocates will act on your behalf as a dedicated case manager.


Lost or Stolen Credit Card Assistance / Document Recovery Services


Privacy Advocates will assist members in the event their credit cards are misplaced or stolen.


Unlimited Legal Care at Discounted Rates




Tax Concierge

Concierge Benefit Services is offering a very unique solution to tax service. It’s not easy getting your tax questions answered quickly anymore by a tax professional without feeling like you are going to get a large bill at the end of the phone conversation. Whether you are an individual or a small business, our Tax Hotline service is not only affordable but it saves you a lot of time and energy.

Utilizing technology and over 20 years of experience in helping people navigate through the tax laws is priceless in itself. Check out our video below to better explain our service:

  • As a member you will receive:
  • Unlimited advice on federal taxation via toll-free phone call/fax/e-mail
  • Unlimited advice on federal taxation for small business owners (sole proprietors)
  • Advice regarding IRS Audits and IRS Notifications
  • Tax planning
  • Review of prior year’s tax return
  • Members portal with: tax tips, tax law changes, tax organization area, IRS audit area, IRS notification area, member advice on-line
  • All advice is backed by a $1 million liability policy!

Use our Tax Hotline as the voice behind the software.


With today’s tax software programs, users need more than help screens. Our Tax Hotline steps in with tax advice tailored specifically to an individual’s unique situation. Live, one-on-one, direct answers to members’ tax questions over the phone. When pop-up screens just aren’t popping up with the right answer, our Tax Hotline experts are a phone call away with reliable advice.

My advisor solved my question with in just a few moments!

Use our Tax Hotline as an interpreter of IRS speak.


Tax Hotline will review any notice or letter issued by the IRS and provide professional advice on how to understand and solve the matter. Our Tax Hotline experts assist and advise members who get audited. They review the IRS audit notification and help sort out the facts. Members also have access to a web-based IRS Audit Tutorial, as well as an IRS Notification Tutorial that helps take the terror out of those ominous-looking IRS letters.


Our Tax Hotline is a tax advisor for people in all income brackets.


According to Thomas J. Stanley in his book, The Millionaire Mind, “The number one activity for millionaires is consulting with a tax expert.” For most of us, tax consultation isn’t that high on our list of things to do, but it’s still vitally important for nearly everyone at one time or another. Our Tax Hotline members seek and receive advice on the tax implications of all these everyday financial matters:

  • Individual Retirement Accounts, Roth IRAs, 401k plans, SEPs
  • Healthcare spending accounts
  • Investment timing and strategies
  • Capital gains
  • Real estate timing and strategies
  • The tax advantages of home ownership
  • Divorce
  • Inheritance
  • Retirement planning

Our Tax Hotline will also review a member’s prior year’s tax return. This review can reveal costly errors and generate a source of extra tax savings.


Tax Advice for all the stages in your life:


  • Individual, Family, Small Business, etc.
  • Newly Married
  • Home Improvements
  • Purchasing a Home
  • Having Children
  • College
  • Starting a Business
  • Retirement